FAQ

Booking with TIBI is easy! Simply visit our website and use our user-friendly automated booking system to schedule your transportation. You can also contact us directly by phone or email to speak with a member of our team who will assist you with scheduling your ride.

TIBI provides transportation services for a wide range of medical appointments, including but not limited to dental, medical, and behavioral health appointments. We also offer transportation for seniors and individuals with specialized medical needs.

Yes, our drivers undergo comprehensive training to assist individuals with various mobility challenges. From helping with boarding and exiting the vehicle to securing mobility aids, our drivers are committed to providing the assistance needed to ensure a safe and comfortable journey.

Absolutely! You can schedule transportation for yourself or a loved one using our booking system. Just provide us with the necessary details, and we’ll take care of the rest. If you have any special instructions or requests, feel free to let us know, and we’ll do our best to accommodate them.

At TIBI, the safety and well-being of our passengers are our top priorities. We have implemented enhanced cleaning protocols for our vehicles and provide hand sanitizer for passengers’ use. Our drivers also undergo regular health screenings and wear masks for added protection.

We understand that plans can change, and we strive to be as flexible as possible. If you need to cancel or reschedule your transportation booking, please contact us as soon as possible, and we will do our best to accommodate your request. Please note that cancellation policies may vary depending on the circumstances.

We recommend booking your transportation with TIBI as far in advance as possible to ensure availability, especially for specialized services or long-distance travel. However, we understand that some appointments may be scheduled last-minute, and we will do our best to accommodate your transportation needs, even on short notice.

Booking with TIBI is convenient and straightforward. You can choose the date, time, pick-up location, and drop-off location, as well as the number of passengers, using our automated booking system on our website. Once you submit these details, the website will display the total cost of your booking. You can then proceed to make payment using any major credit or debit card. Once your payment is processed, you will receive an automatic email confirmation and a paid receipt to your email address. On the chosen date and time, our driver will pick you up from the specified location.

Yes, we understand that plans may change. If you need to make changes to your booking, such as adjusting the date, time, or pick-up location, please contact us as soon as possible. We will do our best to accommodate your request, subject to availability and any applicable fees.

If you need to cancel your booking, please notify us as soon as possible. Cancellation policies may vary depending on the circumstances and the type of service booked. We will work with you to process any refunds or reschedule your booking for a future date, as needed.

Yes, we take the security of your payment information seriously. Our website is equipped with encryption technology to ensure that your payment details are protected during the booking process. You can book with confidence, knowing that your information is safe and secure.

Absolutely! Our booking system allows you to specify the number of passengers traveling with you. Whether you’re traveling alone or with a group, TIBI can accommodate your transportation needs. Please provide the total number of passengers when making your booking so that we can ensure the appropriate vehicle size and accommodations are arranged for your journey.